A global customer service and technology provider, 24-7 Intouch specializes in future-oriented solutions that deliver value to customers announced that it has acquired, a leading provider of digital business process outsourcing services – Goodbay Technologies.
Greg Fettes, Co-Founder, and CEO of 24-7 Intouch said, “Our new acquisition is an exciting opportunity to strengthen our core digital offerings to technology, media, and fintech customers while also making us an industry leader in digital customer service solutions for the gaming vertical. Goodbay Technologies is known for its innovative, consultative, and data-driven approach to customer experience, particularly in the gaming and consumer technology verticals, and we are excited to partner with them to grow what is already an impressive customer footprint.”
Goodbay Technologies and 24-7 Intouch are leading providers in the customer care industry, focusing on combining the best technology with the best customer experience. Both companies plan to use customer service solutions that are globally diverse through this acquisition. The acquisition of Goodbay Technologies will enable 24-7 Intouch to focus on gaming, consumer technology, mobile apps, and new economy clients as a purely owned subsidiary.
24-7 Intouch is growing globally with over 20,000 employees servicing more than 30 languages throughout nine countries. As a result of this investment, 24-7 Intouch can support comprehensive digital solutions, increase its ability to provide experienced management and expand its global footprint. Among the services acquired are on-campus and work-from-home capabilities for 24-7 Intouch in India, the Philippines, and Jamaica, as well as offices in Austin, Texas.
Sapan Shahani, CEO at Goodbay Technologies, said, “We’re committed to continuing to provide innovative, flexible, and data-driven service programs to our world-class clients. By adding 24-7 Intouch’s global presence, languages, and technology solutions, we’re able to expand the range of solutions we can now offer to our clients and other market participants.”
Goodbay Technologies has a great track record of building long-term partnerships with new customers. 24-7 Intouch has long been recognized as the leader in digital transformation within customer service outsourcing, providing customer service and content moderation solutions to high-growth and emerging technology companies in the retail, media, and entertainment industries. Goodbay Technologies and 24-7 Intouch benefitted from complementary client bases.