An international leader in customer experience (CX) and business solutions, Webhelp, has unveiled Webhelp Anywhere, a proprietary methodology for designing business operations using a secure and scalable hybrid-cloud platform.
Matthieu Bouin, Group Managing Director at Webhelp, commented, “It is positive to see in our research 98% of brands plan to transform customer experience within the next two years. Traditional approaches to this transformation are no longer appropriate, and organizations need to consider how they think differently to support their customers. Through Webhelp Anywhere we can help brands navigate these challenges using a holistic tech-enabled approach that is built to last.”
Webhelp Anywhere is built to meet business needs and help clients optimize experience and costs. The service provides optimal flexibility, scalability, and consistent delivery regardless of where teams and operations are located, and how they want to work.
Combined with a flexible and scalable infrastructure, it combines the best shoring with new hybrid and remote delivery methods. This allows brands to adapt to a variety of challenges, from pandemics to rapid growth.
In the wake of the pandemic, models of work, customer engagement, and CX delivery are changing, with 91% of CX management expecting remote working to become a permanent part of their customer-facing operations. As we are moving towards a more unified approach to customer experience, Webhelp Anywhere is supporting this change.