Aisera is a global customer service provider that automates tasks, actions, and workflows for all organizations, recently announced today that they have enhanced its Customer Service & Customer Experience (CX) solutions with the help of AI and Automation. The AI-powered customer intelligence solution automates revenue operations, customer service, and technical support for personalized customer experience.
Aisera’s founder and CEO, Muddu Sudhakar, said: “We’re very excited to work, partner, and continue the journey with customers like Zoom. Aisera is continuously investing in people, products, and technology. We want to help organizations to strengthen their Customer Intelligence and Customer Service functions to gain greater value and insights leveraging AI and Automation. We’re thrilled to provide scalable and high-performance AI-powered Customer Experience and Customer services to help users resolve service requests and troubleshoot technical and product issues. Our goal is to enable businesses to offer concierge-level capabilities and expedite customer resolutions promptly, autonomously, and seamlessly.”
Aisera has spread its AISM platform to protect Customer Service and CX products with complete Revenue Acceleration, Billing, Subscriptions, Customer Support, and other business processes automation. This growth will increase and enhance Customer Experience by providing Customer Intelligence and a vastly improved, automated user experience.
According to Nick Chong, Head of Global Service & Support at Zoom, “Zoom saw unprecedented growth, which created a need for AI and automation for its customer service to offer a great user experience with accurate and timely service request resolutions. Zoom chose Aisera to deliver automated case resolutions for billing, subscription management, and technical support-related customer requests. Aisera’s AI Customer Service solution has empowered Zoom’s customer service organization to deliver an exceptional user experience and improve overall customer satisfaction.”