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Alida Partnership Optimizes Customer Experience in Asia with Stream

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Alida, a leader in Total Experience Management (TXM), has announced that Stream will be joining its Partner Network to deliver a differentiated customer experience (CX) and insights to businesses in the Asia Pacific region.

Pongsak Noonchoo, Senior Executive Vice President at Stream, said, “We are excited to partner with Alida. Alida’s deep experience and leading-edge Total Experience Management platform complement our insights digital expertise and enable us to expand the services we offer to our clients. We are keen to offer modernized Insights Communities pioneered by Alida and increase our focus in this area. Our clients can benefit enormously from Alida’s specialization and growing range of tools in Customer Experience Management.”

Stream builds strategic software solutions that transform digital customer journeys for banking, insurance, healthcare, telco, retail, and manufacturing industries using industry-leading CX solutions. With Alida’s TXM platform, Stream can continue to enhance its solution and expertise for its clients to enhance the customer experience as they grow in capturing their customers’ voices.

Steven Medeiros, Senior Vice President and General Manager of APAC, said, “We are fortunate to welcome Stream to our Partner Network as they are industry leaders in CX consultancy and in supporting organizations to navigate the new demands of the digital economy. We are excited to grow our partnership and presence in Thailand and across the APAC region through delivering innovative technology that helps businesses build meaningful relationships with their customers.”

With Alida Partner Network, organizations of all sizes are able to grow by putting customers’ truth into action through software, enablement, and expert support. Alida’s software is the global authority when it comes to building online communities that provide ongoing customer feedback, so partners rely on Alida to deliver valuable insights and a competitive advantage for clients.

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