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Avaya and Alcatel-Lucent Enterprise Join Hand to Enhance Customer Experience

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A VPN is an essential component of IT security, whether you’re just starting a business or are already up and running. Most business interactions and transactions happen online and VPN

A global leader in solutions to enhance and simplify communications and collaborations, Avaya, and communications, networking, and cloud solution provider Alcatel-Lucent Enterprise recently announced a partnership. The partnership will enable ALE clients to leverage Avaya’s OneCloud CCaaS (Contact Center as a Service) and customers of Avaya will be able to use ALE’s Digital networking solutions.

Jim Chirico, President, and CEO, of Avaya, stated, “We are very excited to partner with ALE to offer our OneCloud CCaaS to their global base of nearly one million customers and nearly 3,000 partners, while bolstering our portfolio with the addition of ALE networking technologies. The partnership we announced today is highly complementary and we believe it represents a significant opportunity for Avaya and ALE customers alike to accelerate their move to the cloud by deploying world-class cloud technologies from two global communications leaders.”

Users of ALE will make use of advanced artificial intelligence (AI), identity and security, workforce engagement management (WEM), and customer service capabilities of Avaya’s OneCloud CCaaS. Using modern IoT analytics, digital workflow, secure mobility, and AI for network automation, Avaya’s customers will be delivered an entire range of corporate wired and wireless connection technologies as well as innovative cloud platform capabilities using the ALE Digital Age Networking solution. Enterprises across the globe can deliver unique customer experiences and better work experiences for their employees through achieving digital transformation and their shift to the cloud.

“We are extremely pleased to partner with Avaya to deliver market-leading CCaaS capabilities to our customers and expand the market reach of our Digital Age Networking solutions. The extensibility and composability of the Avaya OneCloud CCaaS platform allows us to work with an ecosystem of industry-leading partners to build with Avaya deeper and more engaging experiences our customers need,” said Jack Chen, CEO, ALE.

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