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Birdeye Selected as Zoom’s Customer Experience Platform For Customer Insights

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Birdeye, a leading platform for managing customer experience (CX), recently announced its choice by Zoom Video Communications, Inc. for in-depth customer reviews.

Zoom uses Birdeye to manage reviews at scale and uncover meaningful data based on customer feedback. Birdeye offers Zoom unprecedented access to the customer reviews it receives each week. Now with the help of Birdeye, it will receive thousands of customers reviews each week.

Naveen Gupta, co-founder, and CEO, Birdeye, said, “With the increase in remote and hybrid working, a reliable video communications platform is paramount, but the decision to choose one provider over the other can be impacted by reputation. We’re confident our platform gives Zoom the capacity to gain an accurate and deep, intuitive understanding of the customer experience and help create more happy customers.”

Birdeye helps Zoom in three key areas:

  • Manage online reviews at scale – Zoom’s reviews can be aggregated by Birdeye’s all-in-one platform, allowing the team to manage, read and respond to all reviews at once.
  • Customers’ feedback – Birdeye provides a scalable method for getting meaningful insight from online reviews from Zoom customers as well as competitors’ customers.
  • Comparative benchmarking – Zoom uses Birdeye to compare its four main products (Zoom Rooms, Zoom Webinars, Zoom Phone, Zoom Meetings) with those of its competitors.

Birdeye is a platform for enterprise businesses that provides an integrated customer experience. The Birdeye platform attracts new leads with Listings, Reviews, and Referrals converts them to customers with Webchat and Payments and delights those customers with Surveys, Ticketing, and Insights – all quickly and easily.


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