Bridgepointe Technologies, a technological consultancy company that assists middle market and enterprise firms in bridging the gap between technology investments and business outcomes has recently acquired PPT Solutions, the leading supplier of client-centered, performance-based Contact Center Consulting Solutions and Customer Experience (CX).
“PPT Solutions is the true leader when it comes to CX consulting services, and we’re thrilled to have them join the Bridgepointe family,” commented Scott Evars, Co-Founder and Chief Executive Officer of Bridgepointe. “PPT is a natural fit with Bridgepointe’s existing services and their focus on accelerating client success is tightly aligned with our culture, vision and values. The entire team including Dennis and Kris will play an instrumental role in this next chapter of our growth as Customer Experience is a tremendous market opportunity, and we’ll be uniquely positioned to help our clients drive value from their CX investments from day one.”
With the addition of PPT Solutions, Bridgepointe will have the chance to broaden its offering of technology advisory services and offer its clients a variety of CX-related services, such as managed services, BPO (Business Process/People Outsourcing), contact center consulting, technologies and AI/RPA (Artificial Intelligence and Robotic Process Automation).
Brian Miller and Scott Evars established Bridgepointe in 2002 on the tenet that companies require a strategic ally and advocate when acquiring, putting into place, and managing tech infrastructure and IT services. Since then, Bridgepointe has collaborated with more than 12,000 middle market and enterprise clients to provide the best outcomes on a variety of projects, including partnerships, communications, Hybrid cloud, data center, network transformation, managed IT, and security.
The Midwest location of PPT Solutions will aid in extending the Company\’s reach across the country. Kris Kramer and Dennis Weikle will continue to run the entire CX organization as Managing Directors at Bridgepointe.
PPT Solutions is a recognized provider of client-centered consulting services for contact centers and customer experiences. The company provides outstanding and constantly changing experiences for its clients and satisfies their requirements in an increasingly interconnected world thanks to our rich portfolio of Fortune 500 partnership projects. They not only work through challenging scenarios where exceeding customer expectations, gaining a competitive edge, and producing higher-than-average results are a must, but also motivate others to perform better and produce outcomes. The company has expertise in running some of the most respected businesses in the world.
With immediate effect, PPT Solutions will function as a \”Bridgepointe company,\” with its 50 workers continuing to help clients succeed faster. They have a track record of successfully engaging with Fortune 500 firms that have important connections to the media, entertainment, and streaming sectors.
“Our people and partnerships are always our top priority and joining Bridgepointe will provide everyone involved with an incredible opportunity in the coming years,” said Dennis Weikle, Founder and Managing Director of PPT Solutions. Kris Kramer, Managing Director added, “We were the first company of our kind to enable the channel with CX resources and solutions, and that’s the type of continued innovation we will continue with Bridgepointe’s world-class team and tools behind us.”