BT has entered into a five-year partnership with Google Cloud to fasten its digital transformation. As part of the partnership, BT will be able to use Google Cloud services including Cloud Infrastructure, machine learning (ML) and Artificial Intelligence (AI), data analytics, security management, etc to deliver customer experience and to reduce risk and cost.

Harmeen Mehta, Chief Digital and Innovation Officer, BT, said, “Our partnership with Google is one of a series of strategic moves that BT Digital is taking to help accelerate BT’s growth and digital transformation. This is a partnership that is deeper than just at the technology level. It will help Digital as a whole supercharge BT and drive its return to growth.”

Giving prime focus on cloud-first and AI-first strategies, BT will be developing a group-wide data and AI fabric, and a complete digital transformation will be carried out using the BT Digital unit. The partnership will enable BT to accomplish its digital offering and hyper-personalized customer engagement goals. The core data migration of BT is expected to be completed by 2023.

Digital transformation is focused on enhancing business outcomes and provides customers and organizations with accurate decisions using AI and ML. BT will be able to provide a better customer experience (CX) by enabling predictive fault management and assurance using instant network analytics. As part of BT’s “The Digital Way,Google’s SRE team will collaborate with the company to build a continuous delivery and “zero ops” autonomous operations culture to speed up product development and continuous innovation.

Thomas Kurian, CEO at Google Cloud stated that “We’re proud to collaborate with one of the world’s leading providers of communications services and play an integral part in its digital transformation journey. By deploying our full cloud capabilities, and support from our SRE organization, our goal in this partnership is to set up BT with the tools it needs for future growth and innovation.”