Capacity, an AI-powered support automation platform, announced its partnership with Citeline Connect, the all-in-one platform for recruiting for trial recruitment platform developed by Informa Pharma Intelligence. Through this collaboration, Moderna’s recruitment website for clinical trials was launched with an AI-powered chatbot to provide a more comprehensive experience for potential participants.

David Karandish, CEO of Capacity, said, “Our work with Citeline Connect is reflective of our ultimate goal at Capacity, leveraging a company’s existing knowledge base with support automation to help teams do their best work. As we see relief from the COVID-19 pandemic on the horizon, there is still a way to go before we are in the clear. In working with Citeline Connect, we’re honored to have the opportunity to provide helpful technology for healthcare providers, researchers, and patients.”

By partnering with Moderna, customers can design engaging recruitment websites for clinical trials. Citeline Connect combines Capacity’s chatbot and support automation software with Capacity’s chatbot capabilities, making it possible for users to easily register and qualify for jobs in a secure, easy-to-use format.

Chris Venezia, Chief Commercial Officer at Citeline Connect, said, “We are proud of our ability to create more opportunities for the public to engage with important clinical trials. Working with Capacity is a no-brainer to provide an extensive solution that meets the needs of potential patients and the clinical trial sponsors. They make it easy for both potential and current study participants to ask questions, find clinical trial information, and begin their study enrollment journey”

A unique patient experience will be enhanced by Citeline Connect’s capacity and first-of-its-kind deliverables. Capacity’s chatbot provides a user-friendly solution with an expansive knowledge base and an intuitive interface.