Capacity announces its AI-powered support automation platform and expansion into the support automation space with a unified artificial intelligence (AI) platform that allows teams to accomplish more in fewer steps.

Capacity’s CEO, David Karandish, said, “Capacity was founded with a simple mission: help teams do their best work. We spend half of our waking hours at work, yet most of our time is wasted looking for information we should already have. With Capacity’s support automation platform, teams can work more efficiently knowing the information they need is readily available whenever they need it. By ensuring a company’s intelligence, apps, documents, and knowledge are easily accessible in one platform instead of scattered across multiple point solutions, we’re fulfilling our mission by bringing meaningful improvements to the employee and customer experience.”

Using Capacity’s AI-powered platform, teams can:

  • Reduce tickets in support teams’ queues by answering over 90% of FAQs with an all-in-one helpdesk.
  • Using low-code workflows, automate monotonous processes and tasks to increase productivity across departments.
  • Provide access to information via a user-friendly knowledge base, integrations of multiple apps, and a conversational interface that empowers employees.

Currently, teams are swamped by repeated tasks and questions. According to research, employees are only productive 60 percent of the time they spend in their workspace. Within one cohesive solution, Capacity gives employees everything they need for a seamless automated support system and business processes. With capacity’s no-code/low-code platform whose access is through conversational AI, users can seamlessly switch between workers and tasks thanks to a powerful workflow automation tool, a robust developer platform, and a flexible database that can be deployed wherever needed.

Michael Hunigan, VP of Product at Capacity, said, “The objective of support automation is to decrease the requirement for human interaction in terms of responding to repetitive consumer inquiries or managing routine business operations. By utilizing Capacity, teams are empowered to focus on human-centric tasks that require higher-level thinking.”