Well, first of all, do you agree that waiting long hours just to be in contact with a customer care executive can be so exhausting
In customer service, long wait times and constant rerouting can be annoying to customers, as well as not be a pleasant experience. The companies that
Even today, most customers prefer interacting with organizations via audio calls through their customer service platform. The customers feel comfortable directly conversing in their natural
A leader in voice AI and call recording solutions – MiaRec – just released a major upgrade to its quality assurance and call recording platform.
In a recent presentation, Winterlight Labs Inc, Toronto-based speech analytics and digital biomarker company shared the initial results of their collaborative R&D project with Genentech,
“A Speech Analytics software is a technological tool that uses speech recognition, natural language processing and conversion to extract valuable information from verbal feedback received