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Celonis and ServiceNow Partner to Redesign Work Flows

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Celonis and ServiceNow announced a strategic partnership to help companies maximize the impact and return of their digital transformation investments, which is essential to making it in the new world of work. With this partnership, ServiceNow’s award-winning low-code workflow platform will be combined with the Celonis Execution Management System’s (EMS) real-time process execution capabilities. Celonis will also receive a financial investment from ServiceNow.

ServiceNow CEO Bill McDermott, said, “There is an innovation explosion underway as business leaders face do-or-die moments to profoundly evolve business models and accelerate digital transformation. ServiceNow and Celonis are joining forces to help companies liberate businesses from decades-long process bottlenecks, integration challenges, and workforce frustration. The workflow revolution has arrived, and we are leading this once-in-a-generation opportunity to make work better for everyone.”

By combining their resources, the two companies will help customers identify and prioritize processes that can be automated, then design digital workflows to optimize those processes for seamless digital operations. The partnership between ServiceNow and Celonis will advance customers’ understanding of how work moves across the enterprise and enable them to accelerate digital innovation and predict better ways to do work.

Alex Rinke, co-CEO and co-founder of Celonis, said, “We believe that the winners in digital innovation will be the companies that put data to work in every facet of business execution. This partnership with ServiceNow, the gold standard for digital workflow globally, underscores just how significantly data is revolutionizing enterprise software. We are building Celonis to be the most innovative and trusted partner to every leader, team, and organization utilizing data execution to transform and strengthen their business.”

The solution helps customers identify process bottlenecks and find automated solutions that boost customer satisfaction and revenue growth while boosting cash flow and operating margins. Customers will gain the real-time insights they need with the Now Platform and Celonis EMS. By combining machine learning, data execution, automation, robotic process automation, and low code app development, they will be able to improve the flow of work quickly. Both companies expect to deliver joint solutions by the end of 2022.

A strategic alliance between ServiceNow and Celonis has been initiated including mutual investments, co-development, marketing, and sales. Celonis also plans to upgrade its IT and employee engagement systems to ServiceNow. Celonis’ process mining features are already used by ServiceNow to identify process constraints in internal finance and sales functions.

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