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Cincom and Duck Creek Collaborate to Streamline Customer Communication for Insurers

Customer Experience (CX), Customer Service, Customer Engagement, Customer Experience Management (CEM), Customer Relationship Management (CRM), Customer Communication Management (CCM), Customer Data Platform (CDP), Customer Journey Mapping (CJM), Customer Journey, Loyalty Technology, Personalization Engines, Voice of Customer Platforms, Digital Transformation, Customer Experience News, CX News
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An international provider of Customer Communications Management (CCM) solutions, Cincom Systems has partnered with Duck Creek’s insurance suite to accelerate the digital transformation of insurers’ customer communications processes across their entire customer lifecycle through integration with Duck Creek’s insurance suite. A direct connection between Duck Creek’s insurance platform and Cincom Eloquence allows insurers to simplify the production and delivery of complex customer communications across print and electronic channels using the combined power of Duck Creek and Cincom Eloquence.

Angie Ingram, Senior Account Executive, said, “We’re proud to partner with Duck Creek. Their insurance platform is trusted by companies and consumers around the world. Together, Cincom and Duck Creek are changing how insurers deliver a better customer experience. The integration of Duck Creek with Cincom Eloquence will enable insurers to experience these best-in-class applications like never before to deliver a robust, ‘out of the box’ integration.”

Robert Fletcher, Head of Global Solution Partnerships at Duck Creek, said, “Our newly formed partnership with Cincom is exciting and a testament to our open platform and open ecosystem. We are excited to offer insurers the ability to partner with vendors that are the best fit for them, and we look forward to the success that Cincom’s solutions will deliver to our customers.”


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