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Clarabridge Partners with Five9 to Deliver Industry-leading Conversation Intelligence to Contact Center

Customer Engagement, Customer Experience (CX), Customer Experience Improvement, Customer Experience Management (CEM), Customer Experience Platform, Customer Data Platform (CDP), Customer Communication Managment (CCM), Customer Relationship Management (CRM), Loyalty technology, Customer Loyalty, Loyalty Platform, Loyalty Management, Customer Relationship, Customer Service, Digital Transformation, Artificial Intelligence (AI), Omnichannel Customer Engagement, Omnichannel Engagement, Omnichannel Identity, AI News, Artificial Intelligence News, CX News
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Five9 and Clarabridge announce a revolutionary partnership bringing industry-leading conversation intelligence to the contact center. With cutting-edge natural language understanding (NLU) and cloud contact center management capabilities, organizations can operationalize workflows, perform root cause analysis, and get the most out of customer interactions.

Walt Rosi, Vice President, Business Development, Five9, said, “Five9’s partnership with Clarabridge gives our joint clients the ability to connect contact center management and analytics. We are excited to have Clarabridge in our ISV Partner Program.”

Clarabridge’s conversational AI is specifically tuned for the diversity of customer interactions across industries to reveal insight that drives customer loyalty, lowers operational costs, and increases contact center efficiency. A partnership with Five9 provides an integrated offering that can capture the richness of customer feedback when integrated with a cloud contact center solution that allows you to monitor your customer experience program’s performance.

Sid Banerjee, Chief Strategy Officer and founder of Clarabridge, Inc. commented, “Clarabridge and Five9 have an edge in the market that will greatly benefit our joint customers. AI-driven conversational analytics on omnichannel cloud contact center data enables organizations to optimize contact center productivity, mature their customer experience strategy, and transform customer journeys, driving operational efficiency and greater customer loyalty.”

Increasing data volumes and customers’ demand for more empathetic services have made it essential for businesses to have an analytics platform that can analyze both internal and external data. With Clarabridge CX Analytics, all contact center interactions such as calls, chats, digital support threads, and customer feedback are integrated seamlessly. Five9 is a leading cloud contact center solution provider that enables businesses to provide their customers with the contact center experience they want.

Five9’s call data is analyzed by Clarabridge to show exactly where and why issues arise in the customer journey. Five9 and Clarabridge introduce contact centers to agent coaching and process insights to help businesses improve their productivity and profitability.

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