A global leader in Customer Experience Management (CEM) for the world’s top brands, Clarabridge, announced that they are going to launch an intelligent search assistant – Clara, to provide critical answers related to customer experience (CX), customer engagement, and contact center teams need.

With Clara, any user can type out the specific topic, event, or trend of interest, and then Clara works across all customer feedback and interaction data sources to produce visual results within few seconds. Clara can be accessed by all Clarabridge customers will be having full access to Clara through its powerful CX data analytics environment, Clarabridge Studio,

Fabrice Martin, Clarabridge’s chief product officer, stated, “We have completely redesigned our search capabilities from the ground-up to accelerate productivity. Clara answers questions with visual graphs showing the latest scores, trends, performance metrics, and more. These results serve as a springboard for further data exploration and analysis. We’re excited to see how Clara will help our customers, as we continue to make her smarter with enhanced AI capabilities and more.”

Some of the highlights of Clara include:

  • Clara will have new conversation intelligence capabilities, such as the ability to automatically evaluate the reasons behind cancellations, transfers, and holds during a customer call or chat.
  • The intelligent search assistant is created with ease of use in mind and can be utilized by anyone in the organization with zero requirements of data or text analytics skills so that team can make data-driven decisions better

Clarabridge has intentionally added new pre-built connectors to further integrate within the existing technology of the organization to help teams act on CX insights through automation. The existing customers of Clarabridge can present data from Zendesk chats and non-conversational tickets, as well as calls and other data from Five9 and AWS S3.