A leading global provider of customer experience (CX) services and technologies, Concentrix Corporation, has announced the acquisition of PK, a leading global CX design engineering company. PK will be sold by Funds managed by Global Investment Firm Carlyle, following initial investments in 2016. Concentrix expects the transaction to close in the first fiscal quarter of 2022, subject to regulatory approvals and other customary closing conditions.

Chris Caldwell, President, and CEO of Concentrix said, “We are incredibly excited to welcome the PK team to Concentrix and build the future of CX together. This acquisition adds immediate and meaningful breadth and scales to our CX digital capabilities. It establishes a stronger presence in the complementary CX digital IT services market, while enhancing our ability to continue to increase our margins in high-value services.”

With over 20 years of experience in design and engineering, PK partners with leading global brands to deliver experiences that accelerate digital outcomes for their customers, partners, and employees. A multinational company with over 5,000 employees spread across 20 cities in four countries, PK has been recognized and awarded all over the globe for creating and engineering digital experiences at scale.

Dinesh Venugopal, CEO of PK, said, “We take pride in helping our clients disrupt their markets and Concentrix will allow us to continue to do that on a larger scale. Our vision has always been to drive digital innovation and transformation focused on the customer experience. Concentrix shares this vision, and we are excited to join them as they mark another milestone in their ongoing story of growth.”

This merger is a watershed moment for Concentrix, demonstrating the company’s commitment to investing in digital transformation in order to provide excellent client experiences. Concentrix can now scale digital capabilities faster while focusing on important high-growth areas such as CX Design & Development, AI, Intelligent Automation, and Customer Loyalty thanks to PK. With a similar vertical emphasis and a complementary client base, PK offers appealing potential in core and adjacent areas. The unique integration of the two prominent companies brings the best of digital CX solutions and services together.