LiveVox Holdings, Inc. has announced its SmartStart program, which is cloud-based customer support and digital engagement tool. The new portal simplifies access to LiveVox’s essential applications, including voice, SMS, email, and chat channels, as well as interactive voice response (IVR) capabilities and managerial reporting tools.

Louis Summe, CEO, LiveVox, said, “Contact center leaders need to evaluate and adopt new technologies to help them on the path toward digital transformation, but they have often found their journey weighed down by painful and lengthy implementation processes. We developed the LiveVox SmartStart Program based on more than 20 years of curated best practices and industry standards. This launch is an opportunity for our customers to more quickly take advantage of emerging technology, like AI, to power digital customer experience improvements, optimize operations, and deliver better outcomes.”

Summe added, “Our mission is to deliver the most comprehensive, integrated, and advanced solution in the market – implementation and adoption should not be a barrier. LiveVox is dedicated to removing obstacles that stand between a contact center agent and the experience they should deliver to customers. The SmartStart Program is helping deliver innovation with reduced risk.”

It takes contact center managers weeks or months to get access to their new software. Contact centers, however, can easily implement LiveVox’s innovative technology in a matter of days by using the SmartStart Program, which incorporates industry best practices. That allows contact centers to deliver business value and achieve a higher return on investment, quickly.

LiveVox’s SmartStart Master Portal provides the following benefits:

  • Improved Speed-to-Value: New LiveVox customers will have access to applications and solutions within days, resulting in a 3x faster ROI.
  • Effortless implementation: The LiveVox solution will impact contact center operations as soon as it is implemented, as it will require less paperwork, fewer configuration sessions, and fewer meetings.
  • A real-time configuration service: LiveVox consultants offer guidance and quick configuration of applications to meet specific business requirements.
  • Clients, Agents, and Managers Have Immediate Impact: Self-service eLearning enables agents and managers to drive adoption immediately.