As part of the expansion of Artificial Intelligence (AI) product sales in the specialty vehicle industry, SpinCar has introduced AI conversational capabilities that will deliver automated shopper communication for all kinds of vehicle dealers.
The new feature enables the online enquiry platform to work 24 hours a day with instant replies. The new feature, which is focused on sales AI, will be enabled to deliver VIN-specific responses to the customers and can be used for booking appointments and scheduling reminders as well. The platform helps in enhancing the efficiency rates by increasing the engagement rate and transferring the calls directly to sales personnel.
The platform provided by SpinCar is now able to provide personalised responses with the help of combining Machine Learning algorithms and Natural Language Processing (NLP) in accordance with the needs of dealers.
“The demand for instant gratification and always-on communication is increasing exponentially-particularly for highly emotional, less utilitarian purchases like recreational powersports vehicles, RVs, and marine craft,” said Devin Daly, SpinCar Co-Founder, and CEO. “With Sales AI, dealers can immediately respond to every inquiry, even during off-hours, with an engaging and personalized conversational experience. The automated follow-up and integrated appointment scheduling capabilities drive staff productivity and operational efficiency, which is so critical to specialty dealer performance. The combination of conversational AI technology and enhanced digital merchandising offers an unbeatable foundation for results, and we’re excited to make these next-generation capabilities available to specialty retailers.”