COPC Inc., known for setting the standard in customer experience (CX), has announced that livepro has met the requirements to become an approved technology provider (ATP).

Ian Aitchison, CEO of COPC Inc.’s Asia Pacific Region, stated, “We are thrilled to announce livepro as the first technology provider in Knowledge Management to achieve ATP status for its well-loved and widely adopted Knowledge Management tool. Our team reviewed the tool’s usability and functionality and interviewed staff from several Livepro clients to obtain insight into daily usage habits. We used these findings to evaluate how the tool supports compliance to key aspects of the COPC CX Standard.”

ATP recognizes technology solutions that address real business challenges and deliver tangible benefits to organizations. These solutions help implement COPC Customer Experience (CX) Standards. Contact centers can boost employee confidence with Livepro, decrease costs with reduced handling time, improve customer service, and reduce costs with decreased handling time.

Brad Shaw, CEO of livepro, said, “I am excited for livepro to be recognized as an ATP by COPC Inc. We work hard at being easy to use, manage and deal with when it comes to a CX Knowledge Management system. Thank you, COPC Inc., for the grueling evaluation. I wouldn’t expect anything less from a best-in-class organization like COPC Inc. Our partners, who have great taste in Knowledge Management, will also be delighted they have chosen to work with global experts that COPC Inc. recognizes.”

livepro’s technology meets the rigorous requirements to be an ATP supporting COPC’s Content CX standards. A simple API delivers knowledge from livepro’s API-based tool to any digital channel, in addition to being the single source of truth. This means the same information is available regardless of what channel (phone, website, self-service, etc.) the query is received through. Customers of Livepro will benefit from the ATP accreditation because they can be confident their Knowledge Management solution meets industry best practices.