CSS Corp, a leading customer experience and technology consulting services provider, recently announced partnership with Uniphore, a global leader in conversational automation. This partnership is aimed at enriching customer experience by analyzing and understanding customer conversations. By combining CSS Corp’s systems integration and implementation strategies and Uniphore’s conversational AI technologies, both the companies intend to revolutionize their entire contact center landscape.
Jafar Syed, SVP, Global Head of Channel, Strategic Alliances and Partnerships, said, “Combining Uniphore’s industry-leading conversational AI technology with CSS Corp’s deep experience in enterprise and consumer technology support, is a winning recipe for driving the best customer experience for businesses across the globe.”
CSS Corp’s market-leading proprietary solutions, unique business engagement solutions, and operations help businesses analyze and solve complex problems with their innovative IT consulting and services. Uniphore unifies conversational AI, emotional and tonal analysis, computer vision, workflow automation, Robotic Process Automation (RPA), etc., within a single integrated platform to deliver improved customer support across industries. The integration of CSS Corp’s services on Uniphore’s comprehensive platform will further accelerate digital transformation, elevate customer experience, and drive customer satisfaction.
Uniphore’s integrated platform detects customer emotions, sentiment and intent, and analyses customer behavior patterns to obtain a complete view of the customer in order to provide personalized customer service. Combining CSS Corp’s technical expertise and market reach with a single integrated platform will lead to increased customer engagement and maximized profit for both the companies.
Sid Victor, SVP, Sales and Solutions at CSS Corp, commented, “Often, customer voices go unheard, sentiments get overlooked, and needs go unnoticed due to siloed interactions across different channels. To improve CX, organizations need to keep evolving their ways to find out what users think, feel, and want. We are thrilled that this partnership brings together unique capabilities to arm businesses with new tools and technologies that offer personalized experiences to customers throughout their journey, starting from when they contact a company until their issue is resolved. We are confident that by leveraging new-age technologies, data-driven smart decision making, and offering unique value propositions for customers, we are well-positioned to disrupt the market.”