A customer success analytics and reporting solution have been introduced by the software firm UserIQ, which provides solutions for customer success teams to reduce churn risk, discover growth opportunities, and drive user engagement.
A solution with strong data storytelling and visualization that does not need explanation which helps customer success teams has been powered by Domo. The solution provides reliable insights using the data related to health scores and user behavior on a single platform. Over 1000 third-party integrations can be done using the solution. The customer success analytics and reporting solution helps in creating visual reports using the data that we need, and the data and reports can be easily shared.
“In our mission to give customer success teams the most intuitive, actionable platform on the market, we decided to tap the most powerful analytics and business intelligence solution we could find: Domo,” said Tyler Winker, UserIQ CEO. “With Domo visualizing our data and providing connections with other data sources, we believe we have the most compelling analytics tool in the customer success market. Customers will not only have powerful data but will be able to tell the missing story to whoever needs to see it.”
Reporting dashboards that focus on ticket insights and feature adoption, which were recently launched by UserIQ, enable customer success teams to complete their tasks such as active user identification, time taken by users to adjust to top features, and identifying the tickets creating problems for users. Dashboards concentrating on these areas will be launched after identifying issues.
Carolynn Daskalakis, Domo’s vice president of customer success commented, “UserIQ’s focus on delivering a best-in-class data experience for customer success teams is a competitive differentiator. We’re honored that UserIQ has chosen Domo to help make data easily consumable and actionable for its customers.”