Faye has acquired Mastersolve, Inc.’s customer relationship management (CRM) and customer experience (CX) practice to mark its presence in the Midwest and Canada. With offices all around North America, Mastersolve is a prominent provider of SugarCRM, Zendesk, and Salesforce.com solutions. Faye’s presence in the Sugar, Zendesk, and Salesforce ecosystems will be strengthened as a result of the acquisition, as well as its geographic footprint in the Midwest and Canada. Clients of Mastersolve, as well as CRM and CX teams, will be combined into Faye.

David Faye, CEO of Faye, said, “We’re incredibly excited to bring the Faye and Mastersolve teams together. Not only does this expand our capabilities and expertise further into the CRM and CX space, but it also gives us a physical presence in Canada and expands our ability to deliver products and services in the Midwest.”

Adrian Boerstra, Mastersolve CEO, said, “One of the core values of Mastersolve has always been to be Customer-Centric. After years of a strategic partnership with Faye, we’re incredibly excited about the immense depth of experience that our united team brings to benefit our clients. Faye extends our access to even more seasoned resources in the CRM and CX space. We couldn’t think of a better home for our clients and our team.”

Craig Charlton, CEO SugarCRM, said, “Together Mastersolve and Faye will be one of the most recognized, experienced, and geographically diverse partners in the Sugar Partner Community. Both organizations have a strong track record of consistently delivering innovation on the SugarCRM platform, and their customers have benefited as a result.”