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Franklin Mutual Insurance Improves its Customer Experience Using Guidewire Cloud

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Franklin Mutual Insurance Company, a renowned New Jersey-based property and casualty (P&C) insurance provider, announced that it intends to simplify its IT operations and power its core operations using the cloud services provided by Guidewire software. It will help Franklin enhance its business agility and deliver elevated customer experience to its policyholders, agents, and employees.

Guidewire helps P&C insurers to accelerate growth and enhance customer engagement by combining digital, core, analytics, and AI within their cloud platform. Its cloud service will help Franklin cater to the changing demands of customers and help them provide enhanced customer experience.

“We thank Franklin Mutual Insurance for its continued trust in Guidewire and our platform and welcome the company to the Guidewire Cloud. We are pleased by this vote of confidence in our cloud services capabilities to continue commitments to policyholders through dedication to a strong ethical culture, excellent customer service, consistency in the marketplace, and financial strength”, said John Mullen, president and chief revenue officer, Guidewire.

In 2020, Franklin Mutual Insurance utilized self-managed Guidewire product installations to provide flawless omnichannel digital experience to its vendors, policyholders, agents, and customer service representatives. Franklin has further chosen to extend its relationship with Guidewire to migrate all self-managed Guidewire products into Guidewire cloud. This will help them reduce expenses and upgrade the platform to provide improved service.

Steve Romanow, chief technology officer, Franklin Mutual Insurance, said, “Migrating our self-managed Guidewire installations to Guidewire Cloud will be a more cost-effective way of using the technology. By leveraging Guidewire Cloud, we will be able to take advantage of and stay current with Guidewire’s latest technology and innovation, while also enhancing our business continuity strategy and mitigating our security risk. We will be devoting less time to system maintenance so we can focus on offering our agents, employees, and policyholders a much better user experience to grow our business.”

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