Genesys, a leading provider of cloud customer experience and contact center solutions, announced today a strategic collaboration agreement with Amazon Web Services (AWS). This partnership aims to deliver a suite of cloud-native, artificial intelligence (AI)–powered contact center solutions to businesses of all sizes.
The collaboration will allow Genesys to leverage the scalability and security of AWS to provide customers with a fully managed, cloud-based contact center solution. This solution will include a variety of features such as automatic call distribution, IVR, and computer telephony integration. Additionally, the partnership will enable Genesys to integrate its AI-powered customer service software, Genesys AI, with AWS services such as Amazon Connect and Amazon Transcribe.
According to the CEO of Genesys, Paul Segre, this partnership will help businesses \”transform their customer experiences by delivering intelligent, personalized engagement across all channels.\” He also added that, \”The collaboration with AWS will allow us to deliver our industry-leading cloud contact center solutions with even more flexibility and scalability, making it easier for businesses of all sizes to compete and win in the customer experience economy.\”
The partnership will also allow Genesys to offer a wide range of pre-built integrations with other popular cloud services such as Salesforce and ServiceNow, as well as a growing ecosystem of third-party apps and services. These integrations will allow businesses to streamline their customer interactions and improve the overall customer experience (CX).
This collaboration is a significant step forward for both companies as it allows them to tap into the growing market for cloud-based contact center solutions. In conclusion, the strategic collaboration agreement between Genesys and AWS will bring the power of AI-driven cloud contact center solutions to businesses of all sizes. With the scalability and security of AWS, and the customer experience expertise of Genesys, this partnership is poised to revolutionize the way businesses engage with their customers.