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Globant Launches its Digital Lending Studio to Provide Better CX

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Globant, a digitally native platform for technology services, has launched its Digital Lending Studio to help companies transform their lending process to produce a superior consumer experience (CX), make optimal data-driven decisions, and reduce their cost of business. This Studio has been created after Globant acquired Bluecap’s team and integrated it into Globant to deliver the most innovative end-to-end lending solution in the world.

Diego Tártara, Chief Technology Officer at Globant, said, “We are in front of a unique opportunity as we seek to reinvent the lending process. Consumers are looking for efficient, personalized, and immersive experiences while lenders seek rich consumer data to make the most informed decisions. We are helping banks and other lenders digitally rethink the lending experience to enhance consumer satisfaction.”

Antoni Vidiella, Head of the Digital Lending Studio at Globant, further added, “According to Research and Markets, the global lending market is projected to reach USD 8809.55 billion by 2025. The Digital Lending studio will allow lenders a seamless connection with each customer, ensuring a strong competitive position for the future.”

The offering includes Smart Underwriting to provide an exceptional user experience within the digital lending process for each customer, AI monitoring to pinpoint future borrowers’ problems, and Digital Collections to optimize portfolio performance, emphasizing the Customer Experience.

According to Maite Barrera, CEO of Bluecap, a Globant Division, “There are several trends and new disruptive players changing the way of interaction in the banking system. We want to address this evolving environment to provide banks, financial institutions, and fintechs with greater efficiency at the same time they improve their customer experience.”

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