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Groupe Pierre & Vacances Center Parcs Selects Medallia For Customer Experience

Customer Experience (CX), Customer Service, Customer Engagement, Customer Experience Management (CEM), Customer Relationship Management (CRM), Customer Communication Management (CCM), Customer Data Platform (CDP), Customer Journey Mapping (CJM), Customer Journey, Loyalty Technology, Personalization Engines, Voice of Customer Platforms, Digital Transformation, Customer Experience News, CX News
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Medallia, Inc., the global leader in customer and employee experience, announced that Groupe Pierre & Vacances Center Parcs has chosen Medallia as its preferred experience platform.

Laurène Beurdeley, CCO of Center Parcs, and David Sandier, CCO of Pierre & Vacances, said, “We look forward to starting this new partnership with Medallia, a new step in our strategy to increase customer satisfaction. We are convinced that stronger attention to customer’s voice is key to continuously improving the experiences we deliver to our guests.”

Agnieszka May Sadowska, SVP of Europe at Medallia, said, “We are thrilled to work more closely with Groupe Pierre & Vacances Center Parcs and help them deliver world-class experiences. With customers and employees engaging in new ways, leading organizations recognize that experience has become a critical foundation for business success. To stay ahead of changing market conditions and rising expectations, brands must understand their customers and employees across every touchpoint and act quickly to deliver exceptional experiences.”

Medallia\’s award-winning platform can meet the specific requirements of each department, including those in on-site operations, digital, the contact centre, human resources, sales & marketing, product development, and market research, while also bringing them all together to create transformational change through the customer and employee experience. Thousands of the biggest organizations in the world rely on Medallia as a reliable partner to help them boost customer loyalty, build trust, improve business operations, and generate more revenue.

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