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Haptik and Weefer Indonesia to Rebuild ASEAN’s Customer Experience

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A Subsidiary of Reliance Jio Platforms and a leading conversational AI company, Jio Haptik Technologies Limited i.e. Haptik, announced that they have partnered with a leading IT and service company, Weefer Indonesia to mainly focus on accelerating customer engagements in ASEAN. Both the companies formed this partnership to deliver customized customer experiences, enhance agent performance, and cheaper costs.

Anila Rao, VP-APAC, Haptik said,” With the launch of our conversation partner program last quarter, our focus in APAC is to look for strategic partners who want to elevate the customer experience for their clients. Weefer is an ideal partner for us with their experience of working with several customer experience platforms.”

In April of this year, Haptik said that it is doubling down on its investment in APAC, citing significant customer growth and growing its partner network with multiple domestic players to better understand business needs. Using Haptik’s cutting-edge technology and Weefer’s extensive market knowledge, the alliance aims to help organizations automate customer assistance and deliver seamless and contextual experiences across all channels.

Robert Liandro, CEO, Weefer said, “We evaluated many AI Chatbot products and chose to collaborate with Haptik because Weefer believes Haptik is one of the best AI Chatbot platforms in the market. The partnership is about the product and the team behind it. Moreover, Weefer and Haptik share the same values and vision that we can provide the best solution to our customers in the market and boost our customer’s business result.”

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