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How Medical Virtual Assistants are Making Changes in Healthcare

Intelligent Process Automation, Conversational Platforms, Medical Virtual Assistant

Medical Virtual Assistants (MVAs) are extremely beneficial to clinical specialists. They can help health professionals thrive in their practice and streamline patient interactions.

Patients’ needs are typically attended to by medical/healthcare personnel, who aid them in effectively managing their health concerns. However, as new technologies develop, so do notions of operational efficiency. Medical Virtual Assistance is becoming more popular as a convenient way to manage treating patients.

With the Covid-19 outbreak causing global turmoil, the healthcare sector and its preventive operations are currently in full swing. Today, virtual assistants can open a variety of doors to continuously supplement the medicinal infrastructure. We’ve come a long way from concrete block methods to a virtualized world with minimal human participation.

Here are Some Benefits of a Medical Virtual Assistant in Action:

  • Appointment and Schedule Management
  • Improvements to the Patient Experience
  • Medical Data Handling
  • Insurance Management
  • Patient Communication and Follow-up
  • Invoice Management
  • Individual Health Status Updating
  • Procurement Detail Management
  • Data Analysis
  • Record Assessment

With Intelligent Virtual Assistants (IVAs) or Medical Virtual Assistants, the healthcare industry is ready to take patient involvement, a technique for improving health outcomes and providing better patient care while spending less money, to the next level.

Patients, above all, require answers to their health-related questions in order to stay on their medication. This includes information relevant to their demographic (age, gender, literacy, socio-economic status). Solutions like Amazon Care, IBM® Watson® Assistant for Health Benefits and the Azure Health bot are utilizing AI and Personalization technology to provide targeted information to users.

Medical Virtual assistants enable patients to achieve their health goals more successfully by using the web and mobile-based engagement and resources. It has been shown that boosting patient participation and strengthening chronic disease self-management abilities will substantially decrease healthcare expenditures. For this reason, many organisations are incorporating medical virtual assistants as the core technology to improve the healthcare consumer experience, increase efficiencies, stimulate mobile engagement, and increase wellness activity levels.

Additionally, MVAs assist healthcare institutions are reallocating their IT and human resources in order to combat escalating health IT expenditures. As a result, firms can improve healthcare quality, patient happiness, and patient well-being while employing the same or fewer people.

The following are a few examples of how VA technology might improve patient’s healthcare delivery-

Automated Calling Systems (ACSs) and Interactive Voice Response Systems (IVRSs)-

In ACSs and IVRs incoming callers can obtain information through a voice response system of pre-recorded instructions without speaking to an agent, as well as use menu selections through touch-tone keypad selection or speech recognition to have their call routed to certain departments or specialists.

Medical Virtual Assistants are increasingly being employed to track patients’ pre-and post-treatment progress. MVAs can prevent cancellations and reduce overdue payments by implementing text and voicemail confirmation to a prior appointment. Additionally, because of the growing popularity of AI, Deep Learning, Natural Language Processing, and speech recognition applications in smartphones, healthcare organisations are implementing Voice over Internet Protocol (VoIP) deployment for clinical settings.

Patient portals –

A patient portal is a secure online platform that allows patients to access personal health information at any time and from any location with an Internet connection. However, acceptance of patient health portals continues to be slow. Eventually, all patients will migrate to internet portals with virtual assistants to confirm consultations, fill out psychological and surgical history forms, update medical information, examine lab results, and settle any remaining balance using speech and text recognition technologies.

MVAs play an important role in how we connect with a larger digital environment, allowing patients to take advantage of the massive resources available and providing healthcare institutes with a way to provide a high degree of individualised service without having to hire more people.

Talking to patients is the simplest approach to connect with them. It’s the only natural approach to collect raw, unfiltered patient data. That is something that our existing inefficient call-centre patient service models are incapable of providing, and virtual health assistants are already being used to change healthcare.