Infobip, a global cloud communications platform, has integrated with Dialogflow, Google Cloud’s chatbot-building platform powered by artificial intelligence (AI), to offer Dialogflow customers improved messaging capabilities. To deliver rich and insightful customer messaging, the integration makes use of Conversations, Infobip’s cloud contact centre platform, and WhatsApp for Business. The goal of this integration is to increase satisfaction while lessening the workload for customer service representatives.

Veselin Vukovic, VP of Strategic Partnerships at Infobip, said: “More and more customers would prefer to message a business than make a call. Businesses need to be where their customers are, which is why we’ve integrated with Google Cloud Dialogflow to offer clients access to Conversations, our cloud contact center platform, and WhatsApp for Business. By enabling our clients and partners to add real-time communications features to their applications without needing to build the infrastructure, we help accelerate the pace of innovation while generating truly engaging customer experiences. Google Cloud’s like-minded approach to technology and innovation makes them a perfect partner for Infobip and we hope to continue working alongside them.”

Infobip is a great partner for top companies like Google Cloud because it is a globally connected cloud communications platform. As part of Infobip’s strategy to develop a global omnichannel communications ecosystem, this partnership makes use of Infobip’s expertise in building rich messaging journeys. Infobip eliminates the need for multiple platforms or pieces of software by providing the tools partners and clients need to serve their customers across all channels. This strategy streamlines communication channel management and produces a win-win situation for clients and partners to better support businesses as they reimagine how they interact with their clients.

The conversational AI chatbot Dialogflow has a realistic appearance. The Google Cloud AI engine-powered system supports complex, logical, and organic customer conversations. With Dialogflow, companies can quickly create conversational apps, cutting the time from days to minutes for deployment. Dialogflow was created to aid businesses with their global scalability.