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Infosys and ServiceNow Join Forces to Deliver Enterprise-Level Services to Manufacturing Clients

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A global leader in next-generation digital services and consulting, Infosys announced its partnership with ServiceNow, to provide enterprise-level service management to its manufacturing industry clients. The collaboration will enable Infosys to work with ServiceNow Operations Technology Management (OTM) to support manufacturing industries in digitizing their factories, floors, and plants, utilizing its industry cloud blueprints in Infosys Cobalt.

Jasmeet Singh, Executive Vice President and Global Head of Manufacturing, Infosys, said, “We are delighted to deepen our longstanding relationship with ServiceNow through this collaboration. Building on our deep manufacturing industry expertise, we will help maximize OT asset visibility and cybersecurity which are crucial capabilities for adopting smart manufacturing. ESM Café will fundamentally change how organizations harness technology to augment their production processes and transform them into factories of the future.”

In addition to ServiceNow OTM, Infosys’ Enterprise Service Management (ESM) Café is based on the Now Platform that will help manufacturers improve the availability of key OT systems. Customers across the CPG, energy and retail sectors can also take advantage of this collaboration to address their OTM, factory, and operational digitization needs.

Binoy Gosalia, Global Head of Industry Partnerships, ServiceNow said, “Speed and agility are critical for maintaining OT security. Infosys Cobalt’s Enterprise Service Management Café accelerates its manufacturing clients’ ServiceNow journey with an AI-powered plug-and-play deployment solution. We look forward to our continued collaboration enabling manufacturers to navigate and succeed in today’s rapidly changing environment.”

Infosys and ServiceNow recently partnered with Carrier Global Corporation, a leading global provider of building and cold chain solutions for healthy, safe, sustainable, and intelligent buildings, to help the company achieve its goal of separating from UTC. The ESM Cafe of Infosys Cobalt enabled Carrier Organization’s IT, HR service desk, and security operations to be transformed within the timeframe. Infosys was chosen as a provider by the carrier due to its expertise in transforming legacy environments with the Now Platform, for its ability to accelerate large-scale integrations beyond traditional IT infrastructure, and for its speed of execution.

Polly Fabry, Senior Director, Digital, Carrier said, “Today, manufacturing industries are looking to explore how latest cloud technologies can be used to accelerate digital transformation, optimize supply chains, improve factory performance, accelerate product innovation, and enhance service offerings. Infosys’ expertise in harnessing the full potential of ServiceNow’s platform, through its Cobalt portfolio, made them our partner of choice. We believe that the collaboration between Infosys and ServiceNow will enable us to find faster, more innovative ways to respond to changing markets and drive business resilience.”

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