Communication solution provider IntelePeer launched the Apex Partner Program. The program is role-based and designed for growth and scale, which enables partners to act as sellers, builders, or both. It offers a specialized support channel as well as a unique vendor-agnostic solution. Competitive partner advantages; and a shorter time to value with rapid solution implementation that generates results quickly.

“IntelePeer is committed to continued investment in its channel partners,” says Brent Earlewine, Senior Vice President, Channel Sales, IntelePeer. “This is an exciting time as our low- and no-code solutions allow us to expand the breadth of our program. The new IntelePeer Apex Partner Program provides affiliates with the support they need to deploy best-in-class customer experience applications without the need to write a line of code.”

The channel consists of two models: sell with IntelePeer and build with IntelePeer. IntelePeer was created to let customers engage with one another in a more intelligent way. Sell partners can handle the entire customer sales cycle or design one-of-a-kind communications solutions. This model is used by VARs, managed service providers, and Agent/Master Agents.

The IntelePeer build model enables the creation of one-of-a-kind communications solutions based on low- and no-code APIs and seamless interfaces. It is designed to be simple to install with little to no developer resources required. Builders of client experiences, application developers, and Independent Software Vendors (ISVs) should follow best practices.

Build with IntelePeer model is focused on delivering CX solutions with minimal time. The model will help the user by giving them free access to its CPaaS (Communication Platform as a Service). The model also offers training and certification courses. Online documentation, e-mail, and phone contact points will enhance the customer experience.

“With a sharp focus on partner needs, IntelePeer is increasing its arsenal of tools to support them,” Earlewine adds. “We developed IntelePeer’s Apex Partner Program with insights from our Partner Advisory Board in order to create a program that enables all our affiliates to maximize growth and improve customer satisfaction. The program will include a new Partner Portal and a dedicated community where partners can access sell and build certification tracks, educational resources, and gain greater insights and visibility with custom-tailored reporting.”