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Intelligent Process Automation and Employee Experience Enhancement

Intelligent Process Automation (IPA), Cognitive Automation, Digital Transformation, Business Process Automation, Business Process Management (BPM), Process Automation Solutions, Business Operations
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The pandemic has quickened the pace of digital transformation in almost all sectors. After the pandemic, it has become a necessity for organizations, and it helped in enhancing their flexibility and productivity. It was very difficult for most organizations to remain operational during the pandemic and the mode of work also had shifted to remote and hybrid models. The impact of artificial intelligence (AI) on business organizations will be increasing in the future and job automation has become more and more critical currently.

IPA (Intelligent Process Automation) simply is a process of leveraging AI and machine learning (ML) technology to enhance robotic process automation (RPA) by making software robots smarter and more useful. IPA helps the organizations in the decision-making process at scale, cutting operational costs and increasing efficiency over time. Business leaders can help reduce the reliance on humans to perform rote tasks by incorporating IPA alongside human involvement and leading the organization to improve operational quality, speed, employee experience, and, ultimately, customer experience by integrating IPA alongside human involvement.

IPA has a wide range of applications. Decision-makers within an organization will find IPA useful for activities such as processing data intake and input, identifying and eliminating process bottlenecks, handling exceptions, enhancing reaction time, and improving processing agility. The power of automation is now in the hands of business users, owing to these well-attended use cases.

How Automation Enhances Employee Experience?

When hearing about automation, most employees might get distressed due to the fear of job loss. But the actual outcome is the right opposite of it. The automation, along with simplifying the work of organizations, reduces the workloads of employees also. Employee satisfaction and experience will be enhanced after the implementation of automation. Manual, repetitive, and time-consuming duties are taken away from employees by automation. Most companies subsequently reassign these employees to higher-value, more exciting, and meaningful work, such as improving customer service or assisting a client in finding an optimal solution for their needs.

Employee satisfaction can be increased as their workloads get reduced. The checking and rechecking of documents don’t need to be done and it saves their time. They can allocate that time to other work and work pressure also gets reduced. The workflow automation tools also help employees in their work. The collaboration and trust among the employees can be increased after the implementation of automation.

How it Expands Employee Experience?

  • Better Analysis – Intelligent Automation offers personalized dashboards that allow us to evaluate our work-life balance, minimize stress, and improve our professional behavior. You can also keep track of your professional activities thanks to intelligent automation. It can also advocate taking breaks during meetings or automating monotonous chores.
  • Automation – Routine and time-consuming tasks can be identified and automated allowing employees to focus on other activities that are more important and highly valued.
  • Augmentation – Large quantity of datasets can be identified with less time and quality decisions can be taken. Remote work, team collaboration, and opportunities also can be provided.
  • Abandonment – Some of the unnecessary activities can be reduced or eliminated using intelligent automation. So, time and human efforts can be saved which helps employees.
  • Anchoring – IA can help firms and job seekers connect more effectively. It can also help employees at a company become more sociable, helping them to care more about their co-workers.


Organizations can achieve their digital transformation goals by scaling their automation solutions. The answer to digital transformation is properly delegating labor and improving the automation output of all businesses, whether through low-code technologies or process automation. Business teams must be enabled to improve their own processes by automating basic, repetitive procedures and, in turn, enabling great experiences across ever-increasing touchpoints, both electronically and in person.

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