Ushur, a pioneer in AI-powered Customer Experience Automation (CXA), announced Irish Life has chosen its Intelligent Document Automation (IDA) solution to automate its entire document and customer data lifecycle with straight-through AI processing that delivers process-ready data while releasing valuable resources.

Ushur’s Autonomous Document Automation (IDA) for insurance and financial services companies is AI-powered. Ushur’s Patent-Pending Document Intelligence Services Architecture (DISA) underpins IDA’s capability to ingestion and classification of documents, understanding, and validation of content, identifying and highlighting errors, and extract and correction of data. A machine-readable document, ready for processing, can even be created.

The agile IDA solution of Ushur can handle spreadsheets, PDFs, scanned documents, Word documents, CSV files, and many more types of customer and enterprise documents. Utilizing Ushur’s AI-driven Customer Experience Automation (CXA), IDA can automate the intake of standard forms like Acord, CMS 1500, and EDI as well as semistructured data like pension contributions, census files, RFP quotes, and claim experience summaries.