Level AI has recently made strategic announcements regarding its new product features and a $20 million Series B funding led by Neeraj Agrawal at Battery Ventures. The features, such as agent screen monitoring and recording, enabled by cutting-edge artificial intelligence technologies, were introduced as the demand for the platform continued to increase. The new features were introduced after the acquisition of clients including OpenTable, Toast, and Carta. There was a substantial increase in the income as the sales also surged.

Level AI CEO, Ashish Nagar, stated that “When we launched our platform in late 2020, amid COVID-19, we knew there would be demand for smarter, more-nimble technology that would leverage conversational artificial intelligence to help enterprises more quickly and efficiently solve customer issues in the cloud and improve the overall customer experience. But we could not have predicted how fundamental this technology would become for enterprises and the response we would get from customers who are hungry for innovation in this space after being sold to by legacy companies who have not innovated for decades.”

The new screen-monitoring features of Level AI will enable quality-assurance and learning managers to monitor and record agent performance, compliance, and overall activity. Already, the firm provides industry-leading real-time agent assistance, analytics, automation, and quality assurance. Level AI can now provide a full spectrum of intelligent customer care capabilities using its vision-based desktop monitoring and screen recording.

With technology that is most suitable for the modern-day customer contact sector, which is currently lacking a modern platform for customer service. The integration of the customer-service stack can be easily done using Level AI. Important customer insights can be obtained through the Level AI platform, which empowers contact centers.

Neeraj Agrawal, general partner at Battery Ventures and Level AI board member, commented that “We continue to be unbelievably impressed with the Level AI team’s ability to develop groundbreaking new technology to help large brands serve customers better. The company’s continued innovation and significant traction in the market is a testament to the depth of the team’s expertise. They are transforming this space in a very exciting way.