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Masterpiece International Releases its New Customer Experience Portal

Customer Experience (CX), Customer Service, Customer Engagement, Customer Experience Management (CEM), Customer Relationship Management (CRM), Customer Communication Management (CCM), Customer Data Platform (CDP), Customer Journey Mapping (CJM), Customer Journey, Loyalty Technology, Personalization Engines, Voice of Customer Platforms, Digital Transformation, Customer Experience News, CX News
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Masterpiece International, a leading customs broker, freight forwarder, and logistics provider, recently unveiled its latest customer experience portal, ATLAS by Masterpiece. It is designed to act as a modern, intuitive, user-friendly interface between users and their supply chain data. Its aim is to help clients obtain improved visibility into their supply chain.

A part of the Magnate Worldwide Family of Companies, Masterpiece, has now reached a leading position in the market of fine arts logistics and has expanded its services to galleries, museums, art fairs, private collectors etc. It has also strengthened its position within international logistics services by providing logistics services to diverse industries including manufacturing, aerospace, pharma and healthcare etc. With its latest release- ATLAS by Masterpiece, the company intends to elevate its customer service by making supply chain experience seamless.

ATLAS by Masterpiece offers user-friendly experience to its customers through its dynamic interface and equips them to reduce risks and avoid delays by offering real-time updates. ATLAS by Masterpiece not only provides exceptional visibility into supply chain, but also accurately monitors data to ensure that important data can be surfaced and tracking links can be shared with stakeholders at any point in time.

Brian Summers, Vice President of Technology, said, “The addition of Atlas by Masterpiece enhances our premium logistics service offerings, supported by an industry leading technology suite of services.”

Through this portal, Masterpiece has been able to overcome several challenges regarding secure collaboration in a continued remote workforce, document sharing requirements, reporting, and analytics. New features integrated in the ATLAS by Masterpiece portal have helped Masterpiece enhance their customer experience and improve customer engagement.

Thomas Gilgen, President of Masterpiece International Logistics Solutions, said, “We are pleased to provide our clients with a modern technology solution to manage complicated and sensitive supply chains. ATLAS by Masterpiece solves the challenges of collaboration across time zones, reduces confusion and manual reporting by automating critical milestones in supply chains and adding visibility to each step.”

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