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Microsoft and Aisera Partner to Improve Employee and Customer Service With Conversational AI and RPA

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AI service desk platform, Aisera announced its upcoming partnership with Microsoft to power next-generation software for IT, HR, DevOps, and Customer Service departments to automate requests, tickets, and operations. The Microsoft Azure Marketplace now offers Aisera solutions for enterprises. Aisera has also been announced as a member of the Microsoft for Start-ups program as part of this announcement.

Muddu Sudhakar, founder, and CEO of Aisera commented, “Being a part of the Microsoft for Start-ups program is another proud moment for Aisera as we continue an era of the explosive growth of the company has recently announced a new round of funding, new customers including Dartmouth College, and exciting new integrations and partnerships that empower our enterprise-focused end-to-end automation services. With the support of Microsoft as a key growth partner, we are prepared to take the next step in enhancing Aisera’s services, increasing our offerings, and raising our auto-resolution rates for our enterprise customers.”

Aisera’s Artificial Intelligence Service Management (AISM) solution is scalable and easy to deploy and has been designed to integrate with existing service desk systems to ensure that users and employees experience a complete end-to-end experience. The collaboration between Aisera and Microsoft includes robotic process automation (RPA), Conversational AI, unsupervised Natural Language Understanding (NLU), and Natural Language Processing (NLP), along with personalized experiences across Microsoft Teams and other channels, including:

  • A service desk solution custom-built for Microsoft Azure: It is designed specifically for automating repetitive IT service desk tasks and workflows on Azure. An employee may ask for information or autonomously resolve workflow tasks across multiple applications and systems. Using automated responses, employees have access to self-service solutions immediately and without lag time.
  • AI Service Desk for Teams: Aisera’s AI Service Desk automates the resolution of IT issues for employees to ensure an excellent employee experience. Aisera’s AI Service Desk uses Conversational AI, Natural Language Understanding, and unsupervised Natural Language Processing to provide users with self-service and speed remediation of knowledge requests.

Jeffrey Ma, Vice President, Microsoft for Start-ups, said, “The Microsoft for Start-ups program was started with the goal of assisting innovative start-ups, like Aisera, to escalate their growth so they can reach the enterprise businesses that need their solutions. It’s clear that Aisera will be another success story for the Microsoft for Start-ups program, and we look forward to working alongside their team to make that happen.”

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