Contact Centre as a Service (CCaaS) solution provider, Odigo entered into Pega Partners program. With ready-to-use, out-of-the-box solutions, the Pega Partners program allows companies to increase their investments in Pega solutions while reducing the time it takes for them to market their solution.
Using a global omnichannel management platform, Odigo’s Contact Centre as a Service (CCaaS) solutions enable communication between large organizations and individuals. Odigo helps organizations to engage through the essential human element of the connection while also fully utilizing the power of digital using its revolutionary approach built on empathy and technology. The company, a pioneer in the customer experience (CX) market, serves more than 250 large enterprise customers globally.
“As a Contact Centre as a Service (CCaaS) solution provider, Odigo is committed to scalability and openness, and we are proud to be the first CCaaS vendor joining the Pega Partner programme,” stated Thibaud Pietri, Chief Product Officer at Odigo.
Major companies around the world are able to maximize client value by utilizing Pega’s low-code platform for AI-powered decision-making and workflow automation. To empower agents and generate value by controlling every client contact while adhering to a commitment to low business complexity, Odigo telephony features integrate with Pega Customer Service. To enhance the customer relationship management (CRM) capabilities of contact centers, Odigo offers open computer telephony integration (CTI) and global telco coverage directly into the Pega Platform.
Jason Masciarelli, VP, New Channels & Pega Ventures, Pega, stated “As customers’ expectations continue to increase, organisations need the tools to be able to engage with them in the right way during every interaction. Independent software vendors like Odigo are critical parts of our ecosystem as they extend the value of Pega and help clients achieve these customer engagement goals. Combining Pega’s powerful customer engagement solutions with Odigo’s 35 years of voice technology experience will help businesses significantly enrich their customers.”
Large organizations that focus primarily on accuracy and efficiency can benefit from this alliance between Odigo and Pega in achieving their business objectives. Organizations will get the potential to generate new ROI in their contact centers by utilizing the powerful capabilities of Odigo and the Pega Platform.