The Cyara Accelerator is now accessible on Genesys AppFoundry, a dedicated marketplace focused on customer experience solutions, according to Cyara, a global provider of customer experience (CX) assurance platform. Customers from many industry categories can use the AppFoundry to find and deploy a wide selection of solutions that make it easier to interact with customers, engage employees, and optimize their workforce.
James Isaacs, president of Cyara, said, “With automated CX testing and assurance, enterprise IT teams can make sure the customer’s quality of experience is maintained throughout the entire cloud migration process and any software updates that come afterward. Cyara’s focus is to provide customers and partners with a stellar product to help them achieve better CX and improve customer satisfaction.”
Cyara enables Genesys customers to deliver faultless customer experiences by automating testing and monitoring of real-world customer interactions across IVR, phone, and digital channels. The company’s solution speeds up cloud migration, enhances quality throughout the development cycle, and gives customers confidence that the new contact center will perform as expected.
Genesys Cloud CX, an all-in-one solution and the world’s top public cloud contact center platform, now supports Cyara’s integration/application. Genesys Cloud CX is versatile, scalable, and intended for rapid innovation with its strong feature set and open application programming interfaces (APIs).