Business transformation firm Optko has joined the Partner Network of Alida, total experience management (TXM) organization, to offer enhanced customer experience (CX) solutions to businesses across Australia. Organizations will be able to achieve sustainable business growth by exploring the exact customer experience with this partnership.

“At Optko, we understand that TXM is about every customer and employee contact, be it digital, in print or in person. We understand that the experience journey is about each and every interaction they have with you” says Graeme Finck, Managing Director of Optko.

Customer pain points are recognized, and long-lasting solutions are provided by Optko using quality solutions, personal guidance, and goal-oriented strategies. Optko will be able to deliver precise CX solutions to their clients by gaining accurate insights from Alida’s TXM platform.

“We are thrilled to welcome Optko to Alida’s Partner Network. Their outstanding customer-centric approach places the objectives and needs of their clients at the forefront of their solutions,” said Steven Medeiros, SVP and General Manager, APAC, Alida. “We look forward to working together to deliver an informed approach to CX that combines market-leading TXM technology with elevated and personalized consultancy.”

By providing software, tools, and expert support, Alida Partner Network helps in gaining important insights, which helps in the organization’s growth. Alida’s software is trusted by partners to help them offer powerful insights and a competitive edge for their clients as the global expert in developing active and online communities for ongoing user feedback.

“Optko’s and Alida’s shared customer values will be integral to building a strong and lasting partnership that delivers exceptional CX,” said Gary Smith, SVP Channel & Partner Alliances, Alida.