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Orbita and Healthcare Organizations to Present Omnichannel Virtual Healthcare Assistants

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A leading provider of secure voice and intelligent chatbot solutions for healthcare, Orbita, announced the launch of a major upgrade to its award-winning conversational AI platform, in conjunction with the announcement of four new innovative healthcare organizations deployments of Orbita to automate patient interactions and support.

Patty Riskind, CEO at Orbita, stated, “We saw a real need in the industry to go beyond the limitations of 1) generic chatbot platforms that lack healthcare capabilities and 2) point solutions that lack scale and flexibility. Orbita’s Solution Center is the culmination of many years of research and development and delivers on the promise of out-of-the-box solutions combined with enterprise-grade flexibility and robustness that the healthcare industry demands. We are thrilled to see the impact it is already having with our customers and partners.”

With the newly launched Orbita Solution Center, healthcare professionals have access to a comprehensive platform that quickly deploys secure, scalable, and omnichannel voice and chatbot virtual assistants. The Orbita Solution Center streamlines the deployment of feature-rich healthcare virtual assistants using a modular, plug-and-play architecture. Healthcare organizations can deliver omnichannel voice and chat virtual assistants that improve patient engagement and close gaps in care while reducing operational costs and staff burden.

A variety of intelligent patient engagement operations can be supported with the Orbita Solution Center’s out-of-the-box voice and chatbot apps, including:

  • Knowledgebases and symptom checkers for general and specific ailments
  • Surveys and assessments of healthcare
  • mapping Outreach and communication strategies
  • Scheduling and managing appointments
  • Public health communication

Orbita Solution Center is built on its omnichannel conversational AI platform that supports web and mobile web chatbots, native mobile applications, interactive voice response (IVR), social media, SMS, smart speaker platforms, and custom devices. With extensibility, interoperability, security, and scalability as the industry’s top priorities, the solution provides robust development tools, flexible integration options, and enterprise-grade features.

In addition to supporting their digital front door and patient communications, ThedaCare uses Orbita to power automated patient engagement chatbots for their digital front door. Allie Sonsthagen, Director of Marketing Technology & Analytics at ThedaCare, said, “Driving patient engagement and satisfaction are critical goals for our digital front door. We’re excited about how our Orbita can help us to meet these goals while reducing the burden on our call center.”

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