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Pexip Launches Video-Enabled Customer Engagement Application Pexip Engage

Customer Experience (CX), Customer Service, Customer Engagement, Customer Experience Management (CEM), Customer Relationship Management (CRM), Customer Communication Management (CCM), Customer Data Platform (CDP), Customer Journey Mapping (CJM), Customer Journey, Loyalty Technology, Personalization Engines, Voice of Customer Platforms, Digital Transformation, Customer Experience News, CX News
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Global video communication platform, Pexip has launched its customer engagement application, Pexip Engage. Pexip acquired Skedify last November and after onwards both teams were trying to develop a fully integrated customer engagement and video application using Pexip Video, which enables both firms to maintain close contact with their clients.

“With the video enablement of digital customer journeys, Pexip has entered the burgeoning Sales Enablement market, which has an estimated total addressable market potential of 1.5 billion US dollars, and we are already building a significant pipeline of opportunity in this area. Pexip Engage is one of the applications that we offer to customers within our Video Innovation pillar. We’re seeing that organizations that have previously trusted us to provide secure video meetings are also now looking to explore the new revenue streams that digital video engagement can unlock,” stated Øystein Hem, Interim CEO and CFO at Pexip.

To get more connected with the clients, many firms in industries such as HR, financial services, and high-end retail are currently in the face of digitization and are looking for tools that enable them to satisfy their customers and enhance customer service. From scheduling pre-meetings, in-meeting interactions, post-meeting insights, and performance reporting, Pexip Engage enables organizations to be close with their clients all the time.

Arne Bassez, VP of Business Management Pexip (and former co-founder of Skedify), stated “Customer expectations have changed and we see that enterprises are looking for a user-friendly scheduling and engagement interface with integrated high-quality video meeting capabilities. Pexip Engage provides a frictionless experience that enables advisors to meet customers in their preferred channel at a time that suits both parties. We believe it is a game-changer and we are looking forward to taking this out to our customers across the globe.”

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