Raqmiyat, a leading system integrator and provider of Digital Transformation solutions and services, has announced a collaboration with Yellow.ai, a next-generation Total Experience (TX) Automation Platform. This collaboration will aid organizations’ digital transformation goals by offering an elevated and hyper-personalized client experience through automation.
Mahesh Vishwanath, Director, Digital Transformation at Raqmiyat, said, “Our partnership with Yellow.ai will empower our customers to experience the combined power of human intelligence and AI, with active learning to deliver an on-demand customer experience with 65% reduction in CX costs, 80% self-serve experience, 800% increase in upsell revenue and 20% improvement in CSAT. We look forward to taking our partnership to the next level with an intent to bring success in all our customer engagements with “The World’s Leading Conversational CX Automation Platform”.
Raqmiyat will use this relationship to enable organizations to automate client engagement while also allowing them to use conversational commerce to transform their digital customer experience. This collaboration will be especially beneficial to brands in terms of establishing direct relationships with their customers and managing operations across different platforms.
Raghu Ravinutala, CEO and Co-Founder of Yellow.ai., said, “The GCC region is a very important market for us, and we are increasingly seeing higher demand for sophisticated Conversational AI solutions from enterprises here. We believe that this strategic partnership with Raqmiyat is going to further help us in deepening our presence in the region and benefit more enterprises through our Dynamic AI agents that offer enriching, delightful and personalized interactions, leading to a 70 percent reduction in operational costs and 30 percent increase in human agent productivity.”
Yellow.ai provides a unique industry and function-agnostic platform with pre-made language models, based on the most robust in-house NLP engine. Its Dynamic AI agents handle 100+ languages and 35+ channels, allowing organizations to deliver human-like interactions that promote customer satisfaction and staff engagement at scale. Yellow.ai’s platform transforms enterprise business-to-consumer interactions to be intuitive, personal, and real-time by fusing the best of AI and human intelligence.