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Ricoh Transforms Customer Communications with AI-Powered Digital Information Hub

Artificial Intelligence (AI) , Machine Learning (ML), Natural Language Processing (NLP), Deep Learning (DL), AI Model, AI-powered Solutions, Digital Transformation, ML Model, Natural Language Understanding (NLU), AI News, Artificial Intelligence News
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A leading US semiconductor company, Ricoh USA, Inc., recently introduced its patented RICOH Intelligent Delivery Services1 in the RICOH Intelligent Business Platform, an ecosystem that uses automation to enable business insights through a consumer-like experience. It enables organizations to automate and accelerate the delivery of all incoming mail – electronic and physical – and to collaborate on communications entering the system intuitively and from any location, especially as the number of people working from home is likely to increase three to fourfold by the end of the year.

Bob Lamendola, Senior Vice President, Technology and Head of Digital Services Center, Ricoh USA, Inc., stated, “Leveraging “Now, more than ever, organizations need to better manage the amount of communications coming through their doors, wherever those physical or digital ‘doors’ may be. With our 30 years of managed service experience, we developed Intelligent Delivery Services to be the only solution that goes beyond digital mail, enabling digital-based decisioning, automated workflows, team collaboration, and an audit trail using analytics to improve communication. This enhances users’ access to information and individual productivity, while the AI-powered technology grows smarter and adapts to user patterns and preferences over time.”

Ricoh’s Intelligent Business Platform is a scalable, secure, cloud-hosted ecosystem full of intelligent and automated technologies for capturing, analyzing, integrating, and accelerating business processes. In order to move from inefficient analog workflows to highly flexible digital workflows, the Intelligent Business Platform uses self-learning Artificial Intelligence (AI) tools and flexible low-code applications. Enterprises can transform their mailrooms into digital information hubs with Intelligent Delivery Services, which is built upon the Intelligent Business Platform.

Organizations can also use Intelligent Delivery Services to meet governance, risk, and security standards. Accessible from anywhere, including from mobile devices, it streamlines inbound communication to enable better decisions to be made. A system learns how to classify different types of documents, such as customer inquiries and updates to service contracts, by analyzing the different types of documents that are sent to an organization, and routes them automatically to the appropriate person. It allows teams to quickly spot common issues and aggregate important information, such as customer complaints, based on a communication’s classification.

Ricoh has already released Intelligent Delivery Services, and it plans to release additional library applications within its Intelligent Business Platform, in areas such as capture and conversion, claims to process, and accounts payable. Ricoh’s Digital Service Center can also help create custom library applications if one does not exist.

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