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Royal London Partners With TCS to Accelerate Customer Experience

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A leading global IT services, consulting and business solutions organization, Tata Consultancy Services (TCS), recently announced that they have expanded their strategic partnership with mutual life insurance, pensions, and investment company, Royal London. This partnership will help the UK-based company to transform its pensions platform estate, provide a market-leading service to members and customers as well as improve customer experience (CX). 

Vinay Singhvi, BFSI Business Unit Head – UK and Ireland, TCS, commented, “We are delighted to partner with Royal London in their endeavor to optimize their services, reduce operational risks and maintain their market leadership. We will continue to use our industry expertise, contextual knowledge, agile methodology, and innovation framework to help Royal London achieve its digital ambition and strategic growth.”

TCS and Royal London have been working together several times in various consulting, innovative, thought leadership engagements and strategic programs such as DevOps initiatives, platform simplification, and migration, and Run transformation to provide access to the insurer so that they can accommodate their future requirements.

In this expanded strategic partnership, TCS will be closely working with Royal London to support its ambition to transform into a data-driven and digitally nimble insurer. TCS will utilize its Machine First™ Delivery Model (MFDM™) and Location Independent Agile™ model to further help the company to achieve its digital strategy, gain business agility, and drive deeper customer relationships. TCS will also give access to technology transformation to justify the IT estate, increase the pace of change, boost operational resilience, and reduce risk exposure.

William Pritchett, Group Chief Information Officer, Royal London, elaborated, “Our strategy as an insight-led modern mutual recognizes that we need to drive change and keep pace with the world around us, to build a business that supports the future needs of our customers and markets. We partnered with TCS to leverage their expertise, capability, and capacity in the insurance business domain and proven track record of enabling similar transformations within the financial services sector. We want to reduce complexity in our day-to-day business and empower our employees to respond to customer’s needs by being data-led and digitally nimble.”

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