Experience-driven path to process analytics is now available from SAP SE. The new service combines data from user surveys (whether from customers, suppliers, or employees) with underlying IT systems, allowing businesses to better understand how to improve their end-to-end business processes for operational excellence and customer experience. SAP® Signavio® will be an SAP brand, demonstrating SAP’s commitment to this market area.
“Consistent feedback from customers validates our beliefs when we joined with SAP just over a year ago,” said Gero Decker, a co-founder of Signavio and now co-general manager, SAP Signavio, SAP. “Our business process transformation portfolio is giving organizations a new, data-driven way of identifying touchpoints where they can remove friction and create delight for employees, suppliers and customers.”
SAP Signavio software’s path to process analytics capabilities just finished beta testing with over 25 enterprises across the world and is now available to all clients via SAP Signavio Process Transformation Suite. SAP expects considerable uptake based on the success of the newly announced SAP Signavio Journey Modeler product and will work closely with its go-to-market partners to satisfy expected demand.
“With the availability of journey to process analytics, we are taking the first step in demonstrating the profound effect of bringing Signavio into SAP,” said Rouven Morato, co-general manager, SAP Signavio, SAP. “Bringing experience data into the equation gives our customers previously missing insights into how internal operations impact end-users. The new SAP Signavio brand represents our belief that business process transformation is foundational to creating the agility, resilience and responsiveness required in today’s world.”
The merger of SAP and Signavio technologies generated the most complete business process transformation offering on the market following the purchase of Signavio by SAP in March 2021. The previous year has shown that sophisticated, easy process management solutions can help clients get a faster and more reliable return on their transformation activities, resulting in strong triple-digit growth for SAP Signavio solutions. Because of the increased market demand, development resources have been more than doubled, and creative new technology, such as the new journey to process analytics capabilities, has been delivered more quickly.