A leading provider of IT Service Management (ITSM) software, Serviceaide, Inc., announced the acquisition of SunView Software, a leading provider of intelligent, IT, and enterprise service management solutions. The SunView Group works with organizations around the world to build smarter, more responsive IT environments that enhance employee engagement, productivity, and customer satisfaction.
Wai Wong, founder, and CEO of Serviceaide said, “Our acquisition of SunView builds on Serviceaide’s mission of bringing innovative and best performance/price service management solutions for both ITSM and enterprise service management. We are committed to all of our customers. Our goal is to provide leading support as well as a no-risk, strategic roadmap to enable them to extend value across their service solution for many years to come.”
Both SunView and Serviceaide customers will benefit from the combined company’s offerings and capabilities. Through the combined products and services, organizations all over the world will be able to modernize and automate the delivery and management of a wide range of service and support functions.
Seng Sun, founder and CEO of SunView Software, said, “This announcement is a big win-win for our combined customer base. Serviceaide’s intelligent technology and deep expertise with both enterprise and IT service management pairs well with the ChangeGear platform and will provide incredible new value to our customers.”
Luma Digital Service Management Suite, offered by Serviceaide, is one of the industry’s leading AI-powered service management products. The Luma platform offers a breakthrough intelligent Virtual Agent, an innovative way to access and share knowledge, as well as a service automation platform that integrates artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) to simplify the first contact resolution process 24 hours a day, seven days a week. With Luma, many support needs can be resolved digitally without human assistance, giving customers access to knowledge management and automation to solve their problems.
SunView’s flagship ChangeGear platform offers superior change management, intelligent incident management, and asset discovery and management capabilities. Through the acquisition, Serviceaide will be able to offer customers a feature-rich ITSM solution that will enable them to derive additional business value.