SKODA AUTO expands the availability of its conversational AI solution Laura to 13 European countries with the help of leading conversational AI specialists, Artificial Solutions, and their partner Cognizant. The valuable information regarding SKODA cars and delivering valuable advice in the process of vehicle selection, the intelligent chatbot helps in fulfilling the customer expectation. Test drive booking and further steps like quote requesting, etc. can be done using the help of the chatbot.
“The expansion of our Conversational AI solution in these key regions further demonstrates our commitment to provide our customers with the best service and experience possible. The dedicated team has been working hard in order to expand the market coverage and capabilities of ‘Laura’ and we’re extremely excited about the next phase of our project and look forward to sharing ‘Laura’ with millions more people,” stated Veronika Marečková, Business Lead from ŠKODA AUTO
The reach and capabilities of Laura can be enhanced using the technological backing of Artificial Solutions’ partner Cognizant. SKODA AUTO will be able to deploy the solutions in the native language which enables a deeper customers engagement.
Harshit Mistry, Engagement Lead of Automotive Industry Consulting at Cognizant stated, “ŠKODA AUTO has demonstrated a strong commitment to build best-in-class conversational customer experiences by investing in technology and in specialized teams that focus on delivering results. The success of their virtual assistant ‘Laura’ has demonstrated that consumers want a personal and bespoke experience when interacting with a brand online and so, we’re delighted to announce this expansion and further enhance the position of ŠKODA AUTO and Cognizant as industry-leaders in this field.”
Over a two-year period, the solution, which was designed and released by Artificial Solutions’ award-winning SaaS platform Teneo in 2020, has steadily expanded upwards throughout the European continent, offering automobile purchasers highly individualized conversational customer experiences.
“Once more, Teneo has demonstrated its ability to scale solutions effortlessly and adapt to highly complex requirements and client needs. ŠKODA AUTO has enjoyed significant success and gained a competitive edge over its competitors over the past two years by investing in Conversational AI and by showing a commitment to growing its dedicated team. I’m thrilled with the results we have achieved so far and look forward to many more years of expansion and success,” stated Joel Plazzotta, Account Executive for Automotive at Artificial Solutions.
