Sprinklr, a leading unified customer experience management platform, recently introduced an enterprise-grade customer support solution, Sprinklr Modern Care Lite. This solution can be deployed in minutes to address and resolve customer queries.
Sprinklr Modern Care Lite will enable organizations to offer enhanced customer support to customers on various channels like chat, email, voice, social, messaging etc. from a single unified platform. The aim of this release is to make customer support a competitive advantage for attraction, retention, and growth of an organization’s customer base.
Pavitar Singh, Chief Technology Officer, Sprinklr, said, “Companies are dealing with dramatic increases in customer support requests across social media, messaging channels, email, and voice. Agents are struggling to keep up, and the result is often a disappointing customer experience. With Sprinklr Modern Care Lite, any company can quickly stand up an enterprise-grade customer support software, empower agents to deliver first contact resolution, achieve high deflection with Conversational AI, and easily access actionable AI-driven insights to reduce future ticket volume.”
Some of the key features of Sprinklr Modern Care include:
• Easy setup in minutes: Sprinklr Modern Care can be set up in five minutes or less. It can support more than sixteen channels on a simplified AI-powered central dashboard that is capable of handling voice and digital channels together in a single place.
• Advanced AI insights and analytics: Using built-in advanced AI models, it will offer actionable insights to help organizations improve CSAT and reduce ticket volumes.
• High deflection with AI and automation: Easy to setup and pre-trained bots will allow high deflection rates. Using this feature, bots can be built and deployed on multiple channels.
• Agent empowerment features: Using capabilities like guided workflows, it will efficiently reduce agent ramp up time and allow agents to resolve issues faster.