SuccessKPI, an AI-driven experience analytics SaaS platform, recently announced partnership with a leading contact center platform, LiveVox. This collaboration will allow access to LiveVox customers on the SuccessKPI platform.
SuccessKPI’s all-in-one AI-powered platform for enterprise contact centers unifies data from multichannel customer journey and integrates insights and action recommendations with various CCaaS solutions. Being a leading cloud-based provider of customer service and digital engagement tools, LiveVox efficiently integrates omnichannel communications, CRM, and WFO capabilities, to provide seamless agent and customer experience while mitigating compliance risk. The aim of this integration is to elevate customer experience through improved communications between agents and customers. It will allow agents, managers, and key decision makers to analyze customer journey to make accurate decisions and ensure customer satisfaction.
Dave Rennyson, Co-Founder and CEO of SuccessKPI, commented, “Our company couldn’t be more pleased at the opportunity to support billions of interactions per year with LiveVox. Combining our technologies, LiveVox and SuccessKPI are together leading the next generation of customer experience.”
Following this collaboration, 184 adapters can be used to integrate third-party data sources and applications and enterprise into SuccessKPI’s contact center insight and platform. Furthermore, the integration of SuccessKPI’s real-time speech analytics with LiveVox’s platform will enable agent assistance in real-time and help in enhancing customer engagement.
Louis Summe, CEO and Co-Founder of LiveVox, said, “As organizations today continue to shift more and more to a digital environment, data, analytics and enhanced business intelligence are essential to drive an exceptional customer experience. Our integration with SuccessKPI is well-aligned with our product vision and enhances the business intelligence and analytics that we already provide to customers by bringing additional data into the ecosystem and enabling real-time agent assist and decision-making capabilities.”
