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Syniverse Hyperscale Communications Platform Revolutionizes Enterprise Digital Transformation and Customer Experience

Customer Experience (CX), Customer Service, Customer Engagement, Customer Experience Management (CEM), Customer Relationship Management (CRM), Customer Communication Management (CCM), Customer Data Platform (CDP), Customer Journey Mapping (CJM), Customer Journey, Loyalty Technology, Personalization Engines, Voice of Customer Platforms, Digital Transformation, Customer Experience News, CX News
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Global messaging and communication platform as a service (CPaaS), Syniverse enhances customer experience and digital transformation by delivering a cloud-native, hyper-scale engagement platform for businesses through Syniverse Hyperscale Communications Platform.

The CPaaS Platform enables firms to easily elevate their digital transformation to feature-rich messaging mediums via a range of global messaging and CPaaS capabilities, safely and at hyper-scale, to handle rapid volumetric increases in digital engagement services. Clients always prefer Application-to-Person (A2P) messaging, and usage has increased over voice, email, social media, and other channels. There was an increase in digital interaction between brands, clients, and partners as mobile messaging increased due to COVID-19.

Several operational and cost benefits are provided by the Syniverse Hyperscale Communications Platform. Some of them are:

  • The time required for introducing new features, channels, and connectors decreases.
  • With real-time omnichannel orchestration at a gigantic scale, increased capacity is required to facilitate ever-increasing promotional and alerting communications.
  • Higher availability, robust monitoring, triple redundancy, and self-healing are all features of this system.
  • All regulatory and privacy rules and regulations are followed.
  • Wherever the platform is installed, localized assistance and centralized administration of new features are provided.

Syniverse’s reputation for simplifying and accelerating organizations’ digital transitions at every stage of their journey continues with today’s launch. In the technology, financial services, communications, retail and logistics, healthcare, and travel and hospitality areas, Syniverse helps many of the Forbes Global 2000 firms and brands.

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